Renters

Vroom8 prioritizes the safety of both owners and renters. We are dedicated to building your trust, ensuring you feel secure, and protecting every user throughout the rental experience.

User Verification

Vroom8 partners with Stripe to strengthen identity verification for all users, making sure each person is thoroughly vetted and authentic. The process is straightforward: simply provide a valid driver’s license or passport, and use your phone or computer camera to complete the verification effortlessly.

High-Quality Vehicle Listings

All vehicles listed on Vroom8 are carefully reviewed by our team before going live. This ensures renters can confidently book vehicles knowing each one meets our strict quality and safety standards.

Secure Payments

All transactions on Vroom8 are encrypted and processed securely through Stripe, our trusted payments provider. For your safety, we recommend only handling payments within the platform—not outside of it.

Protected Communication

Vroom8 offers a secure messaging system that allows owners and renters to communicate safely throughout the rental process while safeguarding personal information. We advise using the platform’s messaging feature exclusively so our team can monitor conversations if needed for disputes or claims.

Verified Drivers

Vroom8 carefully vets every renter who wants to drive or tow a vehicle. Only approved drivers are permitted to operate the vehicles. To qualify as an approved driver, a renter must:

• Be a verified user.
• Be at least 18 years old.
• Hold a valid driver’s license.